Conflict Resolution Style Case Study Assignment
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Conflict Resolution Style Case Study Assignment
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PROPOSAL 2
Week 11 Assignment
What is Your Conflict Resolution Style?
Each of us has our own way of dealing with interpersonal conflict. Our approach to conflict is based on our personality, our environment, our character, and where we are in our life journey. Generally speaking, most people use one of the five approaches discussed in this chapter when dealing with conflict. None of the approaches can be considered better than the others. Each has its own contexts in which it is most effective. In this exercise, you will assess your predominant conflict resolution style and learn about the pros and cons of using each of the five styles when dealing with conflict.
Assignment Instructions
Each of the statements below describes a way in which a person reacts when faced with an interpersonal conflict. Read, then rate each statement on a scale of 1 to 4 based on how likely you would be to react to a conflict situation in that way. Please answer the questions by indicating how you would behave, rather than how you think you should behave.
Key: 1 = rarely 2 = sometimes 3 = often 4 = always
1 2 3 4 1. If a group is at an impasse during a conflict, I encourage everyone to try to meet halfway. 1 2 3 4 2. During a conflict, I gather information about all sides and keep communication flowing. 1 2 3 4 3. I work hard to keep the peace, realizing that it might not result in getting what I need or want. 1 2 3 4 4. During a conflict I ask myself what I need and what the other person needs in an attempt to see both sides of the issue. 1 2 3 4 5. I feel I am right most of the time and I am good at figuring out what needs to be done to solve a problem. 1 2 3 4 6. During a disagreement I try to say as little as possible and get out of the situation quickly. 1 2 3 4 7. Conflict situations make me feel anxious and uneasy. 1 2 3 4 8. I use a give-and-take approach to negotiate solutions so that each person gets something. 1 2 3 4 9. I would champion my point of view and argue my case strongly. 1 2 3 4 10. I discuss issues with the group in order to find solutions to meet everyone’s needs. 1 2 3 4 11. My goal is to meet others’ expectations. 1 2 3 4 12. If I disagree with someone, I try to keep it to myself so that I won’t start an argument. 1 2 3 4 13. I tend to approach problem solving as compromise, finding something to appease each party then moving on. 1 2 3 4 14. I always try to accommodate the desires of others. 1 2 3 4 15. I thrive on conflict. I find battles of the minds thrilling and energizing. Scoring:
To identify your most prominent conflict resolution style, total the ratings for each question in the respective categories below. The style with the highest score indicates your most commonly-used style. The style with the lowest score indicates that you prefer to use it least. If you deal with conflict on a regular basis in a variety of contexts, you may find that your style is a blend of two or more styles that have high scores. Read the pros and cons of all the styles listed below and review the descriptions of each style contained in this chapter to see whether your approach is the most effective for the situations you most often find yourself in. Would other approaches be helpful to you?
Style Statement Numbers Total score of the statement ratings Accommodate/Oblige 3, 11, 14 _______ Collaborate/Integrate/Problem-solve 2, 4, 10 _______ Compete/Force/Dominate 5, 9, 15 _______ Compromise 1, 8, 13 _______ Withdraw/Avoid 6, 7, 12 _______ After taking the Conflict Styles Quiz and adding up your score answer the following questions:
- What is your Conflict Resolution Style?
- Did you have one predominant style?
- How might your style impact your effectiveness as a supervisor/manager? (Our styles can both positively and/or negatively affect our managerial effectiveness.)
- Do you think it’s easier to manage someone who shares your same conflict resolution style, or has a style different from yours?
- What do you think is the most important concept/takeaway from Chapter 14?
Pros and Cons of the Five Conflict Management Styles
Accommodating/Obliging Style:
- Pros: Encourages cooperation and preserves relationships
- Cons: Giving something up now may lead to resentment if there is no reciprocity later
Collaborating/Integrating/Problem-solving Style:
- Pros: Maintains positive relationships, collaboration builds trust, respect and buy-in
- Cons: Time consuming, requires trust, some resolutions can only have a winner and loser
Competing/Forcing/Dominating Style:
- Pros: Achieves a specific goal, generally resolves the conflict quickly
- Cons: May foster hostility, resentment, and cause long-term problems
Compromising Style:
- Pros: Power is balanced among parties, everyone achieves something they want.
- Cons: Valuable time is wasted trying to identify the real issues, no one fully “wins”
Withdrawing/Avoiding Style:
- Pros: Postpones the conflict and the accompanying negative feelings and actions
- Cons: If a solution is not found, performance can decline or more problems may arise
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